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Information for organisations and businesses

Many organisations and businesses are required to use Check in TAS to collect contact information about everyone who spends time at their premises or event. See below for the full range of businesses.

Information for organisations and businesses

Last Updated: 24 Nov 2021 10:11am

Register your premises or event for Check in TAS

Check in TAS resources

View the latest posters and FAQs

The Tasmanian Government is continuing to strengthen Tasmania’s contact tracing capability for rapid response in the event of a COVID‑19 case or outbreak. This will help to keep ourselves, our loved ones and our community safe and keep Tasmania open for business.

The Check in TAS app is a free and convenient service for collecting and providing contact tracing information in Tasmania.

The organisations and businesses that are required to comply with the direction to use Check in TAS to collect contact information about everyone who enters their premises may be reviewed and locations added as required.

  • Accommodation locations, including hotels, motels, serviced apartments, hostels, boarding houses, caravan parks, campsites and camping areas, bed and breakfasts and short stay accommodation (except where the premises is the persons' residential premises)
  • Amusement parks, arcades, playcentres (indoor and outdoor)
  • Auction houses, real estate auctions and open homes, including display homes
  • Beauty treatment premises, including those providing body modification, tattooing, piercing, waxing and nail services
  • Certain medical facilities
  • Child care centres, (other than a child care service that is provided at a residential premises for children that live there)
  • Cinemas, entertainment venues, casinos, gaming and gambling venues, dance venues, nightclubs, strip clubs, brothels
  • Concert venues, theatres, arenas, auditoriums, stadiums
  • Food courts
  • Galleries, museums, national institutions, historic sites
  • Gatherings approved under COVID-19 Safe Events Framework
  • Hairdressing and hair salons
  • Large passenger vehicles including buses and ferries
  • Libraries
  • Markets, fairs and other similar premises
  • Mobile food vans and stalls (except where the van or stall is located within a retail location or a market)
  • Passenger terminals such as enclosed bus and ferry terminals and airports
  • Passenger transport services, including taxis, rideshare, luxury hire and restricted hire vehicles
  • Places of worship and places used for religious gatherings and services, including those used for weddings or funerals
  • Premises selling alcohol for drinking onsite, including pubs, registered and licensed clubs and hotels
  • Residential aged care facilities
  • Restaurants, cafes and other retail food businesses and outlets where food is purchased
  • Retail premises including shops, pharmacies, supermarkets and other similar premises
  • Schools that provide kindergarten, primary education or secondary education, with the exception of home education
  • Shopping centres
  • Spas and massage parlours
  • Sport and fitness venues, including those used for personal training and pre-arranged activities, sauna and bathhouses (indoor and outdoor)
  • Swimming pools, gyms, health clubs, fitness centres and wellness centres, including yoga and barre venues (indoor and outdoor)
  • Tourist venues, sites, indoor or activities and services with paid entry or participation
  • Veterinary and animal care locations
  • Zoos, wildlife centres, animal parks, petting zoos, aquariums, marine parks

The requirements do not apply to:

  • a person responding to an emergency;
  • school students when they are at school or on a school excursion or when travelling on a school day on public transport;
  • parents of children at childcare and students at kindergarten or primary school when dropping off or collecting a child or student from school.
  • passengers travelling on a vehicular ferry who do not exit their vehicle for the entire journey
  • passengers disembarking an aircraft do not have to check in at airport terminals

Check in TAS is also used at Tasmanian Government premises, with employees, officers, volunteers, contractors and visitors aged 16 years and over required to check in daily on arrival. Read more about the Government policy.

You must clearly display the Check in TAS QR code (sent to you after you’ve registered) at all entrances of your premises or event and all people aged 16 years and older must be checked in by scanning this code on entry, regardless of how long they will be on site.

Registering for your Check in TAS QR code

Registration for Check in TAS is a simple online process. Once you have registered, your unique QR code poster and resources will be emailed to your business for you to download, print and display.

Everyone over 16 years, who enters a Check in TAS required venue, event, or vehicle, will need to scan the Check in TAS QR code on entry. All a business needs to do is remind customers by asking: ‘Have you checked in?’

There will be occasions when a customer may not have a smartphone or is unable to use one, others in their group can check in on their behalf, or staff can check people in using the business profile, or manually with pen and paper. WorkSafe Tasmania have a contact tracing template that can be used to manually check people in if needed and stored by the business for 28 days. Be mindful of protecting the privacy of customers when collecting manual details, where possible keep the manual check in sheet at a service counter or other area monitored by staff.

Business Tasmania offers a range of additional resources for businesses, including instructions on how to use the Check in TAS business profile function.

For Check in TAS frequently asked questions for your customers, go to information for the community

Data and privacy

The information recorded through Check in TAS is automatically stored in the right format within the Department of Health for rapid response contact tracing, if required, and automatically deleted after 28 days.

For more information refer to Check in TAS privacy policy

Keep up to date by visiting this page regularly.

FAQs



The Tasmanian Government now requires use of the free Check in TAS app to collect contact information about everyone who spends time at an applicable organisation’s premises. This is done by requiring people to scan a unique QR code when entering the premises.

After registering for the Check in TAS app, your organisation will receive a welcome pack that includes a poster (or posters) with your premises’ QR code. You must display these posters in a prominent place at all entrances to the premises so people can check in.

After a person downloads the free Check in TAS app they only need to enter their contact details into the app once, then each time they check in at a different location that information is automatically sent to Tasmania’s Department of Health for contact tracing purposes only.

A QR code is like a barcode that can be read by a smartphone camera.

By prominently displaying your unique Check in TAS QR code at all entrances to your premises, people can use their smartphones to check themselves in.

After checking in, a person's contact details will be securely stored by Tasmania’s Department of Health for 28 days, and not accessed unless required for contact tracing.

Many organisations are required to use Check in TAS to collect contact information about everyone who enters their premises or event.

This is required under the Public Health Act 1997 Direction under Section 16 – Contact tracing. The relevant locations under the current direction are listed above.

You must clearly display your Check in TAS QR code (which will be sent to you after you’ve registered) at all entrances and all people aged 16 years and older must be checked in by scanning this code when they enter your premises.

You can register your premises or event for Check in TAS online.

Clearly display your QR code at all entrances to your business, including if you have a separate staff entry. Where possible, display extras inside your business to support physical distancing.

Locations are required to display their QR code so that it is accessible by all persons who are required to check in. Have a think about accessibility and whether everyone will be able to easily access the code.

You may print off as many QR code posters as you think are required for your location or event. If you require QR code posters and other resources to be mailed to you, contact the Public Health Hotline on 1800 671 738.

Yes.  Your staff need to be protected in exactly the same way as every other member of the Tasmanian public and that includes being able to be quickly identified in the event of a case of COVID-19 in the community. Workers are only required to check into their workplace once per day.

If the QR code doesn’t scan, the six-digit number located on the QR code poster at your venue can be entered manually into the app instead. If there are still problems, or customers do not have a smartphone, you can check people in on their behalf using the business profile function in the Check in TAS app.

If there is no internet access or working device, the organisation can check them in manually on paper. WorkSafe have provided a contact tracing template that can be used to manually check patrons in. This information must be retained by the organisation for 28 days or added into the app when internet access is restored.

For more information on the business profile function and how to use it go to Check in TAS resources.

A business must do their best to encourage everyone to check in. This could include:

  • Actively monitoring of points of entry,
  • Requesting that patrons show staff the ‘green tick’,
  • Signage or messaging in clear view advising of the need to check in.

If a customer refuses to check in, operators should highlight the importance of checking in to assist the contact tracing efforts and keep the community safe.

If a customer still refuses, the responsibility is on the individual who refuses. Penalties may apply to that individual.

The data collected through the app goes directly to the Tasmanian Department of Health’s secure AZURE platform and will only be accessed by authorised departmental staff involved in contact tracing, if required.

All contact information collected through Check in TAS is automatically deleted after 28 days.

Each unique Check in TAS QR code is assigned to a physical address. If you operate more than one business or you operate at more than one location, you need to complete a separate registration for each business or site.

For large venues with multiple rooms or facilities, a QR code may be required for each individual space.

For contact tracing purposes in the event of COVID-19 in Tasmania, it is sufficient for the contact tracers to know that a person was at a location, and what time they arrived. This information is then supplemented by other contact tracing methods, e.g. interviews. As such, check out is not currently required.

You need to register for Check in TAS if you are planning an event as defined by the COVID-19 Safe Events Framework. That is for more than 250 people indoors or 1000 outdoors, you will need a Check in TAS QR Code. You must apply through the Events Framework and have an Event Safety Plan.

Other regular, smaller events such as markets are included in the list of required locations, check the list above.

Resources for organisations including guides and posters to assist staff are available at Check in TAS Resources page. The Business Tasmania Hotline (1800 440 026) can provide support to businesses that have already registered to receive the Check in TAS QR Code and are seeking further help and advice on getting ready to start using the app, including preparing staff for the change.

Businesses that have not yet registered to receive a QR code should do so at www.checkin.tas.gov.au before contacting Business Tasmania.

All patrons need to use the Check in TAS app on entry, regardless of how long they will be at a premises. With more infectious strains of the virus occurring in Australia, it is important that everyone checks in.

A larger number of locations are now required to use Check in TAS – see the updated list of businesses and organisations. If you are on the list of locations required to use the Check in TAS app, then your staff must also check in at your business once per day.

All taxis, rideshare, luxury hire or restricted hire vehicles need to be registered for and display, a unique Check in TAS QR code.

This means that everyone who gets into your vehicle, with or without a booking, will be required to scan the unique QR code on entry. All that is required from you is to ask the question: ‘Have you checked in?’.

If a passenger does not have a smartphone, you can check them in on your phone using the business profile functionality of the app or provide a pen and paper so people can check in manually. Refer to the Guide for Businesses for more details.

Any large passenger vehicle (10 or more seats including the driver) used to provide a passenger transport service needs to be registered for and display, a unique Check in TAS QR code.

The only exemption is if you only use a bus to provide a contracted school bus service, then the bus does not need to be registered for or display a Check in TAS QR code.

However, if you use a school bus for any other purpose, such as tour or charter, you will need to register it and display a Check in TAS QR code. General access buses must be registered and display a QR code.

All passengers on a bus or ferry over 16 years must check in using the Check in TAS app, with the exception of:

  • School students (of any age) travelling on a school day, or;
  • Passengers who do not have a smartphone and are not travelling with anyone who is able to check them in on their behalf. Both buses and passenger ferries are not required to provide a manual check in option, or;
  • Passengers catching a vehicular ferry who do not leave their vehicle for the entire journey.

Yes, you can make a report via Tasmania Police online form for reporting non-compliance at www.police.tas.gov.au