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Information for the community

The Check in TAS app automatically and securely stores your contact details with the Department of Health when you visit many Tasmanian premises and events.

Information for the community

Last Updated: 03 Dec 2021 9:20am

Tasmanians and visitors 16 years or older are required to use the Check in TAS app when they visit a range of business, organisations and events. This will help to keep ourselves, our loved ones and our community safe.

If you require assistance downloading or updating the Check in Tas app, or help accessing your COVID-19 digital certificate, Service Tasmania and Libraries Tasmania staff can help.

The free Check in TAS app is available for download from the Google Play Store and Apple App Store.

Download on the App Store (apple)
Download on the App Store (apple)
Download on the App Store (apple)
Download on the App Store (apple)

Download the free Check in TAS app

Get it on Google Play Download on the App Store (apple)

Having a strong Public Health contact tracing app like Check in TAS means when someone is confirmed as having COVID-19, we can rapidly access high-quality data about places that a person attended while they were infectious.

When contact tracing is underway in response to a COVID-19 case, there is not a moment to lose. Every minute counts. Public Health needs reliable information fast and in a consistent format that’s easy to use, so they can identify close contacts to help contain spread of the disease.

If you see a Check in TAS QR code, you must check in.

Check in TAS card

This free card contains a unique QR code with your details to allow a business to scan with their device and check you in. This provides a quick and private option where there are staff available to assist with check in.

This option is for those who do not have a smartphone or are unable to use the Check in TAS app.

Apply for a Check in TAS card

Applying for a Check in TAS card can be done on behalf of an individual if they are unable to do so.

If you are unable to apply for Check in TAS card online, contact the Public Health Hotline on 1800 671 738 for assistance.

FAQs



The Tasmanian Government now requires use of the free Check in TAS app to collect contact information about everyone who visits a relevant location. This is done by using the Check in TAS app to scan a unique QR code when you enter a premises or event. A QR code is like a barcode that can be read by a smartphone camera.

After you download the free Check in TAS app, you only need to enter your contact details into the app once. Each time you use the app to scan the QR code displayed at a particular location, that information is automatically sent to Tasmania’s Department of Health for contact tracing purposes only.

Under the Public Health Act, everyone aged 16 years and over must use the Check in TAS app when entering many Tasmanian business premises, venues, community facilities and events. This means you only need one contact tracing app on your phone that you can use right around Tasmania. Check in TAS will help to keep ourselves, our loved ones and our community safe and keep Tasmania open for business

The information recorded through Check in TAS is automatically stored in the right format within the Department of Health for rapid response contact tracing, if required, and automatically deleted after 28 days.

If you do not have a smartphone, or are unable to use the Check in TAS app, others in your group can check in for you on their device, or staff at the premises will be able to record your contact information on their device, or manually with pen and paper. Exceptions apply, including buses and ferries where alternative check in systems are not available. If you do not comply with this Direction, penalties may apply.

Occasionally, the app may show an error.

Use the tips below to troubleshoot any errors that appear.

  • If the Wi-Fi you're connected to is slowing down the check in process, turn off your Wi-Fi and use your device's mobile data.
  • If you are not able to connect to Wi-Fi or mobile data, the app will still record your time and date of checking in. The app will upload the data next time you have an internet connection.
  • If you are unable to scan the QR code, check in manually using the six-digit number that is on the poster.
  • If you're unable to check in with your phone for any reason, ask the staff at the business or venue to check you in on your behalf.

How can I check in if I don’t have a smartphone?

If you do not have a smartphone or are unable to download or use Check in TAS, others in your group can check in for you on their device or staff at the premises will be able to record your contact information on their business device or with pen and paper.

It is recommended that if you don’t have a smartphone, you request a Check in TAS card. This card features a unique QR code that can be scanned by a business if they have a device, meaning you won’t have to manually enter details each time.

See Check in TAS card to register.

Yes.  You need to be protected in exactly the same way as every other member of the Tasmanian public. By checking in where you work, you can be quickly identified in the event of a case of COVID-19 in the community. Workers are only required to check into their workplace once per day.

For contact tracing purposes in the event of COVID-19 in Tasmania, it is sufficient for the contact tracers to know that a person was at a location, and what time they arrived. This information is then supplemented by other contact tracing methods, e.g. interviews. As such, check out is not currently required.

The requirement to Check in does not apply to:

  • a person responding to an emergency
  • school students 16 years or older when they are at school or on a school excursion
  • school students who are 16 years or older on a bus or ferry on a school day
  • parents of children at childcare and students at kindergarten or primary school when dropping off or collecting a child or student from school.
  • passengers travelling on a car ferry who do not leave their vehicle for the entire journey
  • passengers disembarking off a plane do not have to check in at airport terminals

Additionally, there are situations where an alternative method of check-in is not required, these include on public transport or at a playground. If you are not able to use Check in TAS at these locations keep a personal record.

Check in TAS resources

View the latest posters and FAQs