COVID@home program

Last Updated: 02 May 2022 12:18pm

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Most fully vaccinated people who have COVID-19 will experience mild to moderate symptoms and be able to recover in their own home. They may choose to be supported by the statewide COVID@home program. COVID@home is voluntary. If you choose to be enrolled, you will have access to 24 hour a day, seven day a week safe and supportive remote health care in the home. If you meet our higher risk categories, you will also receive a kit to be monitored and cared for by a team of staff from the Department of Health including doctors, nurses, and allied health professionals. The team will coordinate your clinical, social and wellbeing support until you are released from isolation.

The COVID@home team is available for advice and support if you have tested positive to COVID-19. Anyone who has COVID-19 or is caring for someone with COVID-19 can call the COVID @home team on 1800 973 363.

Suitability for the COVID@home program

You will receive an SMS within 24 hours after registering your positive RAT result or receiving notification of a positive PCR result. This SMS will contain a survey asking if you would like to be enrolled in the COVID@home program. You must complete this survey.

If you would like to be enrolled in the program, our care team will assess your individual situation and needs. An individual’s level of care will be influenced by risk factors such as:

  • your age
  • vaccination status
  • symptom severity
  • if you have a suppressed immune system
  • if you are pregnant
  • if you identify as Aboriginal and/or Torres Strait Islander

Where an individual or family cannot be managed in the home, other options will be explored to provide support and care through either a Community Case Management Facility or, if they are very unwell, in hospital. Each individual’s needs will be considered as part of this decision.

Care within the home

Once you are enrolled in the COVID@home program, your care pathway or low, moderate or high-risk will determines whether you require devices for virtual health monitoring and if so, the number of daily observations required.

Low

You can access support from the COVID@home care team 24 hours a day, seven days a week. You will receive an SMS from COVID@home about the support service available to you.

Moderate – high categories

You can receive full support from the COVID@home care team 24 hours a day, seven days a week and a COVID@home virtual healthcare monitoring kit with devices to support daily clinical assessment. Depending on your pathway, the virtual care team may also provide video call assessments, if required.

Regardless of your pathway, or whether you are enrolled in the COVID@home program, care team is available for support and advice 24/7 via 1800 973 363.

Your care team

You will be supported by a team of staff from the Department of Health including doctors, nurses, and allied health professionals. The team will coordinate your clinical, social and wellbeing support.

With your consent, any existing care providers, such as general practitioners (GPs), will be consulted to ensure the most suitable environment and support is provided.

Monitoring and equipment

If your survey responses identify that you require additional support and monitoring, you will be provided with a MyCareManager monitoring device kit. Monitoring kits will be delivered direct to you via courier. The kit will include a monitor to check your oxygen levels and heart rate, a thermometer to check your temperature, and a smart phone device with the MyCareManager application.

You will submit your checks daily using the smartphone device. The smartphone device will alert you when it is time to complete your checks. The information will feed directly back to the clinical team who will contact you if required to discuss your symptoms and make sure you have the care you need.  The team will be available 24 hours a day, 7 days a week, to monitor your condition and provide support.

If your situation changes or your condition worsens, a clinician will be available to decide what additional support is needed. Alternatively, if you no longer wish to participate in the COVID@home program, please contact the COVID@home care team on 1800 973 363.

Monitoring your symptoms

Even if you’re feeling well or only slightly unwell, it’s important to watch your symptoms and understand when you might need to get more help. If you feel that your symptoms are getting worse, a clinician will be available to decide what is needed and arrange further support.

You may need more frequent check-ins with the team, or transfer to a community case management facility or hospital if required.

If you are concerned about your symptoms or have any other health concerns you would like to discuss, you can phone the COVID@home team on the phone number provided to you. This service is available 24 hours a day, seven days a week. Access to a translator and interpreter in your preferred language is available through the COVID@home team.

Read more about how to manage your symptoms at home.

Factsheet: Monitoring your symptoms 15 years of age and under
Factsheet: Monitoring your symptoms for over 16 years of age

When to call an ambulance

You should always call an ambulance if:

  • you are experiencing severe symptoms, like shortness of breath or difficulty breathing
  • you think it’s an emergency
  • you think your life or someone else’s life is in danger.

Call Triple Zero (000) and ask for an ambulance. You must alert ambulance staff to your COVID-19 diagnosis and wear a mask when they attend.

Social and welfare support

You can contact the COVID@home team on 1800 973 363 to access support for any other health or social needs.

GPs and other community partners like your local pharmacy are available to provide extra support.

Isolation

You must isolate at home or in private accommodation for a minimum of 7 days. If you’re living with others, isolate away from them. Visit Isolation and COVID-19 support for more information.

The Department of Health will provide you with a medical clearance letter as proof of your release from isolation.

If you have monitoring devices, a courier will collect the kit and return it to the Department of Health.

Resources

Fact sheet: COVID@home program

COVID@home Easy Read Word version