Financial services and support

Last Updated: 06 Jul 2022 9:29am

If your finances have been impacted by COVID-19 and you are experiencing financial difficulty it is important to get help as early as possible.

Each person’s circumstances are different, and the choices you make today may have long-term implications for your financial future.

For individuals and households

Making a budget will help you understand where your money is being spent. It will also be helpful for when you speak with a financial counsellor, your bank or lender, or when you need to apply for financial assistance.

Free, confidential support and advice is available:

Available support

  • Discounts and concessions remain in place for a range of services including, electricity, taxes and vehicles. You may not have needed them in the past, but they may be of help now.
  • Changes to residential tenancies including suspension of evictions, immediate halt to any increases in rent, and ability to reduce rent by mutual agreement.
  • The No Interest Loans Scheme (NILS) provides loans for essential goods and services.
  • Emergency support for accommodation, rent relief, residential rent relief for social housing, and support for foster and kinship carers.
  • Family violence rapid rehousing and support packages.
  • Additional income support payments including JobSeeker Payments, the Coronavirus Supplement and Economic Support Payments, and early access to superannuation. For full details and guidance on how to apply for assistance:
  • Local councils are offering a range of options to assist individuals in financial difficulty due to COVID-19. Visit your Council's website or telephone your Council to find out how they can help.

Water, electricity and gas service providers have a number of ways that you can keep on top of your bills, including automatic debit and weekly, fortnightly or monthly payment plans. They also have financial hardship policies. If you are having financial difficulties, call your service provider and talk through what is best for you in your circumstance. Having a plan in place will help you manage your bills now and reduce the likelihood of a growing bill that makes you anxious.

Banking and loan lenders are lowering home loan rates or allowing payments to be deferred. To understand how this will impact your loan repayments in the long term, speak to your bank or lender. If you fall behind on your repayments, contact the bank as early as possible and ask if it is possible to reduce repayments for a period of time.

Insurance companies are best placed to help with any questions about your policy or claims. The Australian Securities and Investments Commission (ASIC) has written to insurance companies advising them of ASIC's expectation about general insurers' responses to the COVID-19 pandemic. Visit the Insurance Council of Australia website for general information about how insurance companies are responding.

For businesses and industries


Local Councils have a range of options in place to assist businesses in financial difficulty due to COVID-19. Visit your Council's website or telephone your Council to find out how they can help.

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