Travellers and visitors

Last Updated: 27 Aug 2020 1:33pm

Last update: 23 Nov 2020 4:27pm

South Australia is currently classified as a medium-risk area (along with Victoria).

Travellers who have spent time in a medium-risk area in the 14 days prior to arrival in Tasmania are required to quarantine. There are exemptions for Essential Travellers.

Quarantine can be undertaken in a suitable premises or in government-designated quarantine. If you do not have suitable premises contact the Public Health Hotline on 1800 671 738 for accommodation to be arranged. A quarantine fee will not apply in these circumstances.

Travellers from medium-risk areas can provide information about an intended quarantine location via the G2G pass system. For more information about suitable premises visit medium-risk areas webpage.

Travellers are no longer required to self-isolate if they arrived in Tasmania before 5:30pm on 16 November and had spent time in South Australia in the previous 14 days.

Travellers in this category, currently self-isolating, and not experiencing symptoms or awaiting COVID-19 test results can now end their self-isolation period.

However, if waiting for a COVID-19 test result please stay in self-isolation until you get a negative result. This decision is based on the latest information showing extensive testing in South Australia over the past week has not detected any wider transmission occurring in the SA community during the week before 16 November.

Travellers who spent time in South Australia in the 14 days before their arrival in Tasmania and who arrived after 5:30pm on 16 November are required to remain in quarantine until they have completed 14 days quarantine or advised otherwise by Public Health.

If experiencing symptoms, contact the Public Health Hotline 1800 671 738 and advise that you are currently in quarantine.

Travellers in quarantine can choose to leave Tasmania if they are not experiencing COVID-19 symptoms. If leaving Tasmania, travellers need to travel straight to a port of departure, without stopping on the way. Private transport should be used if possible. If using public transport, travellers should wear a mask and practice good hand hygiene. For further information, call the Public Health Hotline on 1800 671 738.

Three premises have been identified as significant risk.

Anyone who visited the premises below are asked to call the Public Health Hotline on 1800 671 738 to arrange a COVID-19 test. Advise the Public Health Hotline that you are in self-isolation and have been at one of the identified premises.

  • Dined in, had take-away or a delivery from the Woodville Pizza Bar, Woodville in South Australia at any time between November 6 and 16.
  • Were at The Aquadome, Elizabeth in South Australia between 11am and 1:30pm on Saturday November 14.
  • Were at the Lyell McEwin Hospital, Elizabeth Vale in South Australia between 5:30pm Friday 13 November and 8:00am Saturday 14 November.

Please be alert for symptoms of COVID-19 and seek testing through the Public Health Hotline on 1800 671 738 if you have any symptoms, even mild.

Please be aware that the COVID-19 situation can change at any time, requiring restrictions or other measures to be put in place. Travellers should continue to monitor the latest situation at all times prior to travel.

Victoria to be classified as a low-risk area from Friday 27 November 2020

Public Health has advised that Victoria will be classified as a low-risk area from Friday 27 November 2020.

Travellers who have only spent time in Victoria or other current low-risk areas, in the 14 days prior to arrival in Tasmania will not have to quarantine.

People arriving in Tasmania from Victoria from this date should now register their travel and contact details via the Tas e-Travel system to receive a Tas e-Travel QR code.

Anyone who is in quarantine based on time spent in Victoria will be able to end their quarantine on Friday 27 November.

South Australia currently remains a medium-risk area. Further advice will be provided in relation to South Australia later this week.

Travelling from low-risk areas

Low-risk areas are:

  • Australian Capital Territory
  • New South Wales
  • Northern Territory
  • Queensland
  • Western Australia
  • New Zealand

Travellers who have only spent time in a low-risk area in the 14 days before arriving in Tasmania do not need to quarantine when they arrive.

These travellers can register their travel and contact details through the Tas e-Travel system no more than three (3) days before they arrive.

Travellers from low-risk areas may transit directly through medium risk areas on their way directly to Tasmania if they comply with certain criteria. For more information, visit Low-risk areas.

Click here to complete a Tas e-Travel registration.

Travelling from medium-risk areas

Medium risk areas are:

  • South Australia
  • Victoria

Travellers who have spent time in a medium-risk area in the 14 days before arriving in Tasmania will need to quarantine, either in a suitable premises or in government-designated accommodation (fees apply).

These travellers must provide information about their intended quarantine location.

The most effective way of doing this is through the G2G PASS system.

Travellers are encouraged to make their G2G PASS submission at least three (3) business days before arrival and not more than 14 days before travel.

If the travel is for identified critical work, health, compassionate or other specified reasons, travellers may request a full or partial exemption from quarantine, by submitting an Essential Traveller application.

For more information, visit Medium-risk areas.

Click here to make a G2G PASS submission.

Travelling from high-risk areas

High-risk areas are:

  • Overseas (other than New Zealand)
  • Cruise ships

Travellers who have spent time in a high-risk domestic area in the 14 days before arriving in Tasmania must quarantine in government-designated accommodation (fees apply).

Travellers who have spent time in a high-risk overseas area (excluding New Zealand) or on a cruise ship in the 28 days prior to arriving in Tasmania require pre-approval from the Deputy State Controller to enter Tasmania and will be required to quarantine in government-designated accommodation upon arrival (fees can apply).

Travellers from overseas and who have already completed 14 days in government-designated quarantine in another Australian jurisdiction may apply to the Deputy State Controller to be exempt from the additional 14 day quarantine requirement upon arrival in Tasmania– see High-risk areas - Overseas for more details.

Travellers from high-risk areas must provide information to help determine their quarantine and border entry requirements. The most effective way of doing this is through the G2G PASS system.

If the travel is for identified critical work, health, compassionate or other specified reasons, travellers may request a full or partial exemption from quarantine, by submitting an Essential Traveller application.

Travellers are encouraged to make their G2G PASS submission at least three (3) business days before arrival and not more than 14 days before travel.

For more information, visit High-risk areas.

Click here to make a G2G PASS submission.

Stay up to date

The COVID-19 situation can change at any time, meaning Tasmania’s border restrictions and entry requirements could change at short notice. Please stay up to date and check the latest information before you travel.

Last update: 20 Nov 2020 10:41am

Travellers who have spent time in a medium or high-risk area in the 14 days prior to arrival in Tasmania can seek to enter the State as an Essential Traveller if their travel is for identified critical work, health, compassionate or other specified reasons.

Essential Traveller status can allow entry into the State where it would otherwise have been considered too high-risk, or provide a full or partial exemption from quarantine, such as for compassionate reasons such as a funeral.

Essential Travellers are subject to conditions which can include quarantine, testing or providing evidence of testing, and monitoring their health. These conditions vary depending on whether the traveller has spent time in a medium or high-risk area, and their category of Essential Traveller.

For more information, visit Conditions for Essential Travellers and Essential Traveller categories.

Maritime crew, fly-in fly-out (FIFO) workers and seasonal workers are also eligible for Essential Traveller status.

Submitting an Essential Traveller application

The most effective way of seeking to enter Tasmania as an Essential Traveller is via the G2G PASS system.

Essential Travellers under Category 2 (Health Services), Category 4 (Specialist skills critical to maintaining key industries or businesses) and Category 8 (Other persons, or classes of persons, approved by the Deputy State Controller) who have spent time in a high-risk area in the 14 days prior to arrival in Tasmania require pre-approval. Those under Categories 2 and 8 are also required to enter 14 days quarantine.

Healthcare workers should refer to Information for healthcare workers. Every healthcare worker seeking an exemption from quarantine must make this request as part of the G2G PASS process.

Travellers who receive their G2G PASS QR code before travelling are able to quickly pass through Tasmanian ports on arrival. Anyone without a G2G PASS QR code on arrival is asked by Biosecurity Tasmania officers to register on the G2G PASS website. If a traveller is unable to complete the online application, Biosecurity Tasmania officers are available to assist.

To enable appropriate assessment of Essential Traveller applications when specialist interstate skills are required, G2G Essential Traveller applications should be made not less than seven (7) days prior to travel to Tasmania where possible.

Applications should clearly explain the need for the work to be undertaken, with supporting evidence included where possible. When there is an urgent need to travel to perform essential work, this should also be clearly explained in the application – including the consequences of the work not being undertaken.

Applicants who arrive in Tasmania without a quarantine exemption are required to quarantine until they are advised that an exemption has been granted. Travellers from medium-risk areas will be able to quarantine in a suitable private premise and those from high-risk areas will go into government-designated quarantine accommodation.

Testing and screening of Essential Travellers

Essential Travellers who have spent time in a high-risk area in the 14 days prior to their arrival in Tasmania are required to undertake health screening on arrival and a COVID-19 test within 24 hours of arrival at one of the current testing sites within the State.

Travellers can go to the Devonport or Burnie clinics with no booking required or make an appointment to visit the Hobart or Launceston clinics by calling the Public Health Hotline on 1800 671 738 and advising that they are an Essential Traveller who has been in a high-risk area and required to undertake a test.

The testing and screening applies for each entry into the State – regardless of how many times the traveller visits. The exception is freight and logistics operators.  Tasmania has adopted a nationally consistent approach that means freight, transport or logistics operators need to undergo a test on arrival unless they have evidence of having had a negative COVID-19 test in the seven (7) days prior to their arrival and have not had a positive test for the disease within that seven (7) day period.

The screening and testing involves answering health screening questions on arrival, having a temperature check and a COVID-19 test. Anyone refusing to be tested will go into quarantine at government-designated accommodation for 14 days (and be required to pay the government-designated accommodation fee) or can leave Tasmania at their own expense.

Once a traveller passes the initial screening process, they are not required to quarantine while awaiting the test results, however they must continue to comply with the conditions of their Essential Traveller approval.

If a traveller does not pass the screening, they are required to go into government-designated accommodation – or they may wish to return to their place of origin at their own expense. They can choose to leave quarantine at any time to return to their place of origin, however must transit directly to the point of departure and comply with other directions provided.

If the test comes back as negative while in government-designated accommodation, the traveller is allowed to leave quarantine.

If the test comes back as positive, the traveller is required to comply with the advice provided by Public Health authorities.

Phone checks for Essential Travellers

Essential Travellers approved under Categories 4a and 4b (Specialist skills critical to maintaining key industries or businesses) are contacted by the Public Health Hotline two (2) days after arrival, and every second day afterwards. They are required to confirm they are meeting the Essential Traveller conditions, such as monitoring themselves for symptoms and quarantining while seeking a test if unwell.

These requirements are detailed in Schedules 3 and 4 of Directions in Relation to Persons Arriving in Tasmania.

Last update: 06 Nov 2020 7:31am

Travellers who have spent time in medium and high-risk areas prior to arriving in Tasmania are required to provide information to help determine entry and quarantine requirements.

This includes people wanting to enter Tasmania as Essential Travellers.

Information is required for all individuals travelling. Children under the age of 18 can be included on an accompanying adult’s G2G PASS, however, when travelling unaccompanied, they will need their own G2G PASS.

G2G PASS submissions can be created and managed via the website and also managed via the app.

A G2G PASS provides a QR code – a type of barcode that can be scanned on your arrival.

Travellers who receive their G2G PASS QR code before travelling are able to quickly pass through Tasmanian ports on arrival. Anyone without a G2G PASS QR code on arrival is asked by Biosecurity Tasmania officers to register on the G2G PASS website. If a traveller is unable to complete the online submission, Biosecurity Tasmania officers are available to assist.

Before you travel

Travellers are encouraged to apply for a G2G PASS at least three (3) days prior but no more than 14 days prior to their proposed travel date. Submissions are prioritised according to travel date and those with long lead times are unlikely to be processed earlier than two weeks before travel, due to the possibility of changing border restrictions.

Travellers should stay up-to-date with Tasmania’s current border restrictions. See Coming to Tasmania for full details.

Applicants need their driver’s licence, passport, Medicare card or Tasmanian Personal Information Card to complete a submission for a G2G PASS. They are asked to provide details about themselves and information about recent travel and current health status. If applying for an exemption from quarantine or for recognition as an Essential Traveller, additional questions will be asked to confirm eligibility under these categories.

Documents and/or files should be attached to provide evidence to support submissions. If suitable evidence is not provided, a submission will be declined and will require resubmission.

Once information is submitted and the email address verified, applicants can track their submission by logging into the G2G PASS dashboard or downloading the G2G PASS app. See G2G PASS FAQs for more information.

Travellers will be notified by email of the outcome of their submission and receive a G2G PASS QR code if their submission is successful.

A G2G PASS allows entry to Tasmania, but travellers may be subject to quarantine and other requirements when they arrive.

On arrival

On arrival in Tasmania, a traveller’s G2G PASS QR code is scanned and they are asked to provide updated information on their recent travel and health status, as at the date of arrival.

Depending on the answers to these questions, the conditions provided in the traveller’s G2G PASS may change (eg being required to quarantine in government-designated accommodation). This advice will be provided by an authorised officer.

Travellers must ensure they are aware of the conditions that apply to them while in Tasmania, including revisiting the list of conditions that on the day of arrival in Tasmania. This list may be updated with any change to the Directions issued by the Deputy State Controller.

Need more information?

Read about applying for a G2G PASS, including the G2G PASS FAQs.

Technical support is available via the G2G PASS website.

Read about border restrictions and quarantine requirements on Coming to Tasmania.

Start now

Make a submission on the G2G PASS website.

Last update: 04 Nov 2020 10:37am

The State Controller has prohibited any aeroplane or aircraft whose flight commences outside Tasmania from landing (other than in the case of an emergency or with prior consent) at any place within Tasmania other than at the following airports:

  • Hobart International (Strachan Street, Cambridge)
  • Cambridge Aerodrome (115 Kennedy Drive, Cambridge)
  • Launceston (201 Evandale Road, Western Junction, Launceston)
  • Devonport (Airport Road, Devonport)
  • Burnie (3 Airport Street, Wynyard)
  • King Island (Morrison Avenue, Loorana)
  • Flinders Island (122 Palana Road, Whitemark)

Last update: 20 Nov 2020 10:07am

Who needs to quarantine?

Quarantine may be required because a person has been in 'close contact' with a confirmed case of COVID-19, or because they are travelling from identified areas that pose a risk of transmission of COVID-19.

For information on the quarantine requirements for travellers to Tasmania, visit Coming to Tasmania.


What does it mean if I have to quarantine?

If you’ve been told to quarantine and are not required to stay in government-designated accommodation, you must stay at your suitable premises for 14 days (unless you need medical care, in an emergency or to leave Tasmania).

You must not leave the house to go to public places, including work, school, childcare, university, shops or attend public gatherings. People who usually live in the premises can remain there while you are in quarantine, but you must not have visitors.

You must isolate from all people other than those who you normally live with. You must not have visitors, even if they are in quarantine as well. Let your family, friends and neighbours know you are in quarantine and tell them not to visit. Consider putting a note on your door to let people know.

How long do I need to be in quarantine?

You need to be in quarantine for 14 days upon arrival in Tasmania if you are from a medium or high-risk area.

If you don’t develop any signs or symptoms of COVID-19 in that time, at the completion of your quarantine you can return to your normal daily activities including going to work or school. You don’t need a clearance certificate to return to work or school.

Why do I have to quarantine for 14 days?

If you have been required to quarantine it is because you might be carrying COVID-19. It can take up to 14 days for people who have been infected with the virus to become sick, and it’s possible to spread the virus to others 48 hours before you feel sick or display symptoms.

Quarantine is very important to prevent the spread of COVID-19 in Tasmania. If you have been told to quarantine at home, you must do so. Breaching the quarantine process may incur a penalty of up to $16,800 or face the possibility of up to six months jail time.

Do I need to complete the full 14-day quarantine if I receive a negative test result during this time?

Yes, because the groups of people who are subject to the 14-day quarantine requirements are considered to be at risk of developing COVID-19 symptoms at any point during the relevant 14-day period, and may potentially pass COVID-19 to others before they are aware they have the disease. Even if you return a negative test result within this time, this does not guarantee that you will not develop the disease at a later point within the 14-day period.

The only exception to this is Essential Travellers, in accordance with their arrival conditions, or travellers who have spent time in high-risk overseas areas and who completed quarantine in another jurisdiction (see question below).

For more information, visit High-risk areas.

What if I have already completed quarantine interstate?

Travellers who have been spent time in a high-risk overseas area (excluding New Zealand) or on a cruise ship in the 28 days prior to arriving in Tasmania require pre-approval from the Deputy State Controller to enter Tasmania and are required to quarantine in government-designated accommodation for a further 14 days, unless they provide evidence of:

  • having completed 14 days in government-designated quarantine in another jurisdiction;
  • having had a negative COVID-19 test on or after day 10 of arriving in Australia; and
  • having directly transited to an airport or seaport in that area and travelled directly to Tasmania when exiting quarantine in a medium or high-risk domestic area.

For more information, visit High-risk areas.

What COVID-19 testing is available while I’m in quarantine?

People in government-designated accommodation are contacted directly and offered testing at their accommodation on days five (5) and 12 of their quarantine period.

Travellers quarantining in other suitable premises (e.g. at home) are contacted on day 12 of their quarantine period and encouraged to be tested prior to the completion of their quarantine period.

Everyone should be tested if they display any cold or flu-like symptoms during or after completing their quarantine period.

Read more about COVID-19 testing.

What should I do if I develop symptoms after leaving quarantine?

If you develop any signs or symptoms of COVID-19 after leaving quarantine, you should isolate yourself if possible, then call the Public Health Hotline on 1800 671 738 or your GP to get tested. Tell them about your symptoms and that you have recently been in quarantine.

If you have serious symptoms, such as difficulty breathing, call Triple Zero (000) and ask for an ambulance. Tell the operator and the ambulance officer that you have recently been in quarantine.

Can I apply for an exemption from quarantine?

If you meet the criteria for Essential Traveller (Specified Persons) status or eligible maritime crew you may be exempted from the 14 day quarantine requirement but you must still comply with the conditions described in Conditions for Essential Travellers.

Essential Traveller applications must be submitted as part of registering to travel to Tasmania using the G2G PASS system. Read more about G2G Pass.

On arrival in Tasmania, arrangements will be made for your transport to the government-designated accommodation.

Fees apply to people quarantining in government-designated accommodation, please see Quarantine fee information below for more details.

While in mandatory quarantine you must stay within your room.

Provisions will be made to ensure that your basic needs are met while you are in a government-designated accommodation facility.

You will be provided with additional information about arrangements for your quarantine, including food, medical and other assistance, upon your arrival in Tasmania.

If you have needs which are not being met through the information provided to you in your room, please contact the hotel reception.

During this time you will not be able to have visitors and must not leave the room. You will be able to communicate with your family and friends via phone and social media while in quarantine.

Penalties will apply for breaches of the quarantine requirement.

If you are experiencing life threatening medical symptoms please call Triple Zero (000) and advise them of your condition and that you are currently in quarantine.

Car at airport

If possible, contact a family friend or relative to collect your vehicle. If this is not possible please liaise with the hotel reception who will work with authorities to facilitate appropriate arrangements. You will be responsible for the cost of parking incurred before your return to Tasmania.

Car at TT-Line

Vehicles will be secured in a facility at the wharf in Devonport. Travellers will be taken to the quarantine facility (either locally or in Launceston) by bus. Arrangements will be made to return people to their vehicles at the end of the 14 day quarantine period.

Costs

Non-Tasmanian and Tasmanian residents entering mandatory government-designated accommodation are required to pay a fee from 31 July 2020 (see below).

Children

All families who have spent time in medium or high risk areas, or who have disembarked from international or cruise ship travel, or who are symptomatic of COVID-19, will be required to quarantine in government-designated accommodation.

Unaccompanied minors from high risk areas may quarantine in their normal residence. If an unaccompanied minor has spent time overseas or on a cruise ship within 28 days of arriving in Tasmania, the Deputy State Controller must approve their quarantine location (through G2G PASS).

Food

Meals will be provided to your room.

Consideration will be given to food requirements based on specific dietary needs, cultural restrictions and personal preference.

You are welcome to use delivery take away services such as Uber Eats or other take away delivery at your own cost so long as it is “no-contact delivery”. This means your driver can drop your food off without seeing you for example, at your hotel door or at your hotel reception. You must advise your hotel reception if you are expecting a delivery.

Illness

If you need to access other medical care that is not directly related to coronavirus symptoms, please contact HealthDirect on 1800 022 222. Please tell your HealthDirect operator that you are currently in quarantine in government-designated accommodation. If you are advised through HealthDirect that you need emergency care you should immediately dial Triple Zero (000) and advise of your condition as well as the fact you are in quarantine.

If your need for medical care is non-urgent but still requires GP access within the 14 days that you are in quarantine, please contact the hotel reception who will liaise with the appropriate authorities to make necessary arrangements. If you require specific medication, please speak to the hotel reception who will liaise with the appropriate authorities to make necessary arrangements.

If you experience life threatening symptoms you should immediately dial Triple Zero (000) and advise of your condition as well as the fact you are in quarantine.

Laundry

Your accommodation provider will provide one laundry service free of charge during your 14-day quarantine. You may choose to purchase additional laundry services, however this will be at your own cost.

You may ask family or friends to drop clean clothes at reception for you. Please advise reception if you are expecting a delivery.

If your hotel has in-room laundry facilities you may use these. Speak to your hotel reception to access detergent.

Fresh linen will be provided by the accommodation provider, but left at your door. You will be required to change your linen in your room.

Pets

If you intend to travel to Tasmania with a pet, and you are required to undertake 14 days quarantine in government-designated accommodation, you will need to make arrangements for your pets prior to entering the state.

Such arrangements may be to have a friend or relative collect them on arrival or arrange for them to be collected and cared for by a boarding kennel.  Such arrangements should be finalised before commencing your travel.  Travellers are responsible for any costs associated with the transport or boarding of pets.

Testing

You will be contacted directly and offered testing at your accommodation on days 5 and 12 of your quarantine period.

Visitors

You will not be able to have visitors and must not leave the room.

Who does this apply to?

People entering 14 days quarantine in a government-designated accommodation facility are required to pay a fee towards the cost of their quarantine.

If quarantining at a premises other than government–designated accommodation, a quarantine fee does not apply.

How much is the fee?

All people undertaking quarantine in a government-designated accommodation facility are required to pay $2,800 per person.

A reduced rate is payable for each additional person, for example, for couples and families.

Accommodation will be charged at the following rates:

  • Single person: $2,800
  • Additional adult: $1,000
  • Child: $500

There will be no charge for children under three (3) years of age, and accommodation charges will be capped at $4,800.

Example of charges:

Room Occupancy

Fee

Single person

$2,800

Couple (2 adults)

$3,800

Family (2 adults 1 child)

$4,300

Family (2 adults 2 children)

$4,800

Family (2 adults 3 children – capped at maximum)

$4,800

People who were undertaking 14 days quarantine in a government-designated accommodation facility prior to the introduction of fees on 31 July 2020 are not required to pay.

People can apply to have the fee waived or reduced in limited specific circumstances such as in the case of financial hardship, or where travel is for the purpose of seeking essential medical treatment interstate (see below).

When will I receive the invoice?

You will receive your invoice after you have completed your stay in government-designated accommodation. Your invoice will be sent either electronically or via mail.

How long do I have to pay?

You will have 30 days from the date of the invoice to make payment.

How do I pay?

The invoice will list the payment options, which include BPay, cheque, IVR (automated credit card payment), or in person at Service Tasmania or Australia Post.

Detailed instructions will be provided on your invoice.

Can I apply for an exemption?

If you are unable to pay the fees, or there are relevant circumstances that you think should be considered, you can apply to have your hotel quarantine fees waived or reduced by 50 per cent. You will need to provide evidence to support your claim for the fee to be waived or reduced.

The categories under which you can apply to have your fees waived or reduced are on the basis of:

  1. Financial hardship: To be granted an exemption on the basis of financial hardship, an applicant must provide evidence that they are either having difficulty meeting their current financial obligations, or that a requirement to pay the fees would cause them financial hardship.
  2. Compassionate circumstances: This category would apply where a person needs to travel for compassionate reasons, for example, needs to travel to provide care for a friend or relative, an end of life visit or to attend a funeral.
  3. Medical treatment: Where people are eligible for assistance under the Tasmanian Government’s Patient Travel Assistance Scheme due to needing to travel interstate for medical treatment that cannot be provided in Tasmania, they will receive an automatic waiver of hotel quarantine fees.
  4. Other exceptional circumstances: These might include circumstances where a person is required to travel to attend a court case or has another important reason to enter the State.

Exemption type

Evidence

Financial hardship

For example - having difficulty meeting their current financial obligations; or liability to pay for hotel quarantine would result in financial hardship.

  • Centrelink payment statement, as evidence of unemployment (or on JobSeeker or JobKeeper).
  • Low Income Health Care Card; Pension Card;   Department of Veterans' Affairs Pensioner Concession Card; Department of   Human Services Pensioner Concession Card.
  • Bank statement or bank letter confirming   financial situation.
  • Debt agreements – including renegotiated payment   plans for credit card bills, utility bills etc.
  • Family Law financial order requiring payment to   another person or a Child Support Debt.
  • Notice of impending legal action – including   bankruptcy.
  • Official eviction notice.
  • Repossession notice for a car or motorcycle.
  • Statutory declaration made by the applicant   detailing financial circumstances (in support of the above types of evidence)

Compassionate reasons

For example – need to travel to care for a sick relative or to attend a funeral for an immediate family member

  • Statutory declaration made by the applicant   detailing circumstances.
  • Certificate or letter confirming illness.
  • Death certificate or funeral notice.
  • Relevant evidence provided by another person.
  • Fees will be waived for two nights only for   travel for a funeral, unless you are not able to transit home within that   timeframe due to flight availability.

Medical

For example –Tasmanian resident needed to travel interstate to access a specialist medical service that is not available in the State.

  • Documents confirming eligibility for assistance   under the Tasmanian Government’s Patient Travel Assistance Scheme.
  • Relevant documentation from a health professional   treating the applicant.

Other exceptional circumstances

For example - Summonsed to attend legal proceedings in Tasmania

  • Statutory declaration made by the applicant   detailing circumstances.
  • Subpoena to attend a Tasmanian court.
  • Relevant evidence provided by another person.

How do I apply for an exemption?

An online application form is available to apply for a waiver or reduction of fees.

If you do not have internet access, you can request a paper based form by contacting the Public Health Hotline on 1800 671 738. Paper based forms are also available from the Government Liaison Officer at your government-designated accommodation facility.

If you have already completed your quarantine period in government-designated accommodation and would like to apply for an exemption, you can fill out the Tasmanian Hotel Quarantine Payment Scheme Application – Waiver or Reduction of Fees online form or contact the Public Health Hotline (1800 671 738) for a paper based form.

When can I apply for an exemption?

You can apply for a waiver or reduction of fees either before you travel to Tasmania, while you are in hotel quarantine or after you receive your invoice.

If you apply for a waiver or reduction of fees before you travel, it is important to note that this decision is separate to the G2G PASS process. If you are within a category that is required to seek pre-approval from the Deputy State Controller prior to travel, a decision about quarantine fees does not have any bearing on your application for approval to enter Tasmania.

Applications are prioritised according to proposed travel date and those submitted far in advance are unlikely to be processed earlier than two weeks before travel, due to the possibility of changing border restrictions.

What evidence do I need to provide to demonstrate financial hardship or medical grounds?

Examples of evidence for financial hardship may include: Centrelink payment statement; Low Income Health Care Card; debt agreement; notice of bankruptcy; or an official eviction notice.

For compassionate circumstances, evidence may include a statutory declaration outlining the relevant circumstances, a death certificate or a funeral notice.

For medical reasons, supporting documents may include evidence that your travel was eligible for the Tasmanian Government’s Patient Travel Assistance Scheme or a certificate from your general practitioner (GP) advising that interstate medical treatment was required.

For other exceptional circumstances, relevant evidence will vary depending on the circumstances but may include a statutory declaration detailing the circumstances with supporting evidence.

How will I be notified about the outcome of my fee exemption application?

You will be emailed a letter advising you of the outcome of your application.

Can I appeal if my decision is rejected?

You can re-submit an application for reconsideration if you believe there is relevant information that wasn’t originally considered. Please provide all relevant information when submitting your application.

What is considered a suitable premises for quarantine?

For information on suitable premises for quarantine, visit Medium-risk areas.

How do I travel to quarantine?

When travelling to your premises to start quarantine, use private transport if you can, and go straight there, to protect others.

If another person collects you from the port/airport, please ensure you:  

  • minimise the number of people in the car – its best if it is just the driver and you
  • wear a facemask
  • wash your hands or use an alcohol-based hand sanitiser before getting in the car
  • avoid physical contact with the driver – consider sitting in the rear left seat
  • practice good hand hygiene, use a tissue (or flexed elbow if a tissue is not readily available) to cover your mouth and nose when you cough or sneeze.

Your driver does not need to quarantine but should monitor themselves for any cold or flu-like symptoms. If they develop COVID-19 symptoms, they will need to isolate themselves and call the Public Health Hotline on 1800 671 738 to arrange a COVID-19 test.

If you need to use public transport (buses, taxis, ride-hail services), please ensure you:

  • wear a facemask
  • practice good hand hygiene and use a tissue (or flexed elbow if a tissue is not readily available) to cover your mouth and nose when you cough or sneeze
  • minimise the number of surfaces you touch
  • wash your hands or use alcohol-based hand sanitiser before, during and after the journey, particularly if you sneeze, cough or blow your nose
  • try to maintain physical distance from others during transit, especially elderly people
  • where possible, avoid direct contact with other passengers and drivers.

What if I share the premises with others?

It’s particularly important to protect people who are at higher risk of severe illness. That’s older people (people over the age of 70 years) and people with serious underlying health conditions like:

  • People on immune suppressive therapy following organ transplant
  • People who have had a bone marrow transplant in the last 24 months or are on immune suppressive therapy for graft vs host disease
  • People with blood cancers such as leukaemia, lymphoma or myelodysplastic syndrome diagnosed within the last five years
  • Those having chemotherapy or radiotherapy.

If you live with someone at risk of severe illness, it’s best if they live elsewhere while you are in quarantine. If that’s not feasible, keep as much distance as possible between yourself and them.

If you share your premises with others:

  • Try to stay away from shared spaces, like the kitchen and lounge room.
  • Wash and dry your hands often and well, with soap and water or alcohol-based hand rub.
  • Cover all coughs and sneezes. If you don’t have a tissue handy, use the inside of your elbow. Put used tissues in the rubbish straight away and wash your hands well.
  • Sleep in a separate bed and use a separate bathroom, if you can.
  • Keep personal items like towels, face washers and toothbrushes separate.
  • Do not share food or drinks.
  • Clean frequently touched surfaces (like door handles, sink taps and benches) in shared areas at least daily, using normal household detergent or disinfectant.
  • Wear a facemask if you need to be around other people at home.

I live with someone who’s in quarantine. Do I need to quarantine too?

If the person you live with who is in quarantine is well (i.e. does not have COVID-19 or symptoms of COVID-19), you are not required to quarantine.

Though you do not need to quarantine you should practice strict physical distancing at all times. Avoid contact with the person who is in quarantine. Keep at least 1.5 metres to two large steps away from the person quarantining. It is important that you also wash and dry your hands often, cover all coughs and sneezes with a tissue or the inside of your elbow and put used tissues in the rubbish straight after use.

If the quarantining person you live with gets sick and becomes a confirmed case of COVID-19, you will need to quarantine. The amount of time you will need to quarantine will depend on whether the confirmed case stays in your home while they are sick.

Remember, it is important that the person who is in quarantine remains in quarantine for the full amount of time they are directed to stay in quarantine, even if they feel well. Support them, where possible, for example provide-them meals in their room to minimise the possibility of contact in shared spaces.

What testing is available during quarantine?

Travellers quarantining at a suitable premise will be contacted on day 10 by Public Health Services and offered COVID-19 testing on day 12 of their quarantine period. If you develop any symptoms, you can request testing at any time by contacting the Public Health Hotline on 1800 671 738. Read more about COVID-19 testing.

Can I move between two addresses during the quarantine period?

No, you must remain in or on your residence until your period of quarantine has ended. You must not change your address during your quarantine period, unless authorised.

What support is available for people caring for a child in quarantine?

Ask your child’s teachers to supply assignments, work sheets and homework by post or email, and if your child can join classes online.

See here for information on how to talk to your child about COVID-19.

What if my pet needs to see a vet while I’m in quarantine?

Where possible, you should arrange for a friend or family member who is not in quarantine to transport your pet.

How do I arrange urgent repairs to my home while I am in quarantine?

If your home needs urgent repairs while you’re in home quarantine, you can arrange that. However, you must take the following steps to protect the tradesperson:

  • Before the tradesperson arrives, tell them you are in home quarantine because you may have been exposed to coronavirus.
  • When the tradesperson is there, keep away. Everyone in the house should stay in another room or outside in your garden if possible. If you need to stay in the same room, keep as far away as possible. Practice good hygiene – use a tissue (or flexed elbow if a tissue is not readily available) to cover your mouth and nose when you cough or sneeze, then put the tissue in the rubbish.
  • If the tradesperson is at risk of severe illness, they may refer you to an alternate provider.
  • Remind the tradesperson they must wash and dry their hands (or use alcohol-based hand rub if their hands do not look dirty) before entering and after leaving your home.
  • Remove clutter from the area the tradesperson needs to work.
  • Clean and disinfect all objects and surfaces (eg door handles, benches and sink taps) they may need to touch.
  • Wash your hands.
  • When the tradesperson is there, keep away. Everyone in the house should stay in another room or outside in your garden if possible. If you need to stay in the same room, keep as far away as possible. Practice good hygiene – use a tissue (or flexed elbow if a tissue is not readily available) to cover your mouth and nose when you cough or sneeze, then put the tissue in the rubbish.

What checks are conducted on compliance with quarantine requirements?

Tasmania Police are responsible for ensuring compliance with the quarantine directions.

Tasmania Police or another authorised officer may conduct compliance checks to ensure you are at the premises approved for your quarantine. This may be a physical check or via SMS.

SMS messages are sent via Whispir, a secure communications platform that is also used successfully by Tasmania Police for other communications tasks.

If you opt in via SMS, mobile phone location services will be used to pinpoint your location. You will not be live tracked - your location will be provided on a map image when you click on the link in the SMS.

What do I do if I have concerns about non-compliance?

If you have information or concerns regarding non-compliance with quarantine requirements, you can report it by filling out this form.

Can I leave quarantine to access medical care?

You can leave quarantine to access arranged medical care when this is supported by your healthcare provider and it cannot safely or feasibly be postponed or conducted via Telehealth (ie over the phone). You must contact your healthcare provider beforehand and let them know you are in quarantine for COVID-19. Your healthcare provider will determine if your appointment can be deferred and will provide advice on safe travel if the appointment proceeds.

Can I leave quarantine to get groceries/go to the chemist?

No. If you are quarantining in a location that is not government-designated accommodation, you must not leave the premises unless to seek medical care, in an emergency or to leave Tasmania. It is important that you have support networks available to help you comply with the quarantine requirements. If possible, ask a neighbour, family member or friend to help you. Some supermarkets and greengrocers also provide a home-delivery service for groceries. Tell them to leave supplies on your doorstep and not to come into the house.

If this isn't an option, you should contact the Public Health Hotline on 1800 671 738 for emergency assistance.

If you urgently need medication, a pharmacist may be able to supply certain medicines without prescription if you don't have access to your valid prescription or are unable to see your usual doctor. Contact your local pharmacy to discuss your needs.

Pharmacists are allowed to issue an emergency supply of certain medicines without prescription to help ensure Tasmanians can continue to access medical care who may not have access to their valid prescriptions or are unable to see their GP.

These allowances do not include psychotropic substances, and are in addition to existing emergency medicines supply arrangements from a GP and pharmacist. The patient must previously have been prescribed this medicine and the pharmacist must be satisfied it is urgently needed.

Can I go outside?

If you are quarantining in a private house, you can go outside into your garden, balcony or courtyard, but you must stay on your property.

If you are quarantining in an apartment or unit, you can go onto your balcony. You can go to the shared garden if you wear a facemask to protect others and move quickly through common areas.

Can I access alcohol during quarantine?

Where alcohol providers have an option to order online, and provide contactless delivery, you may continue to receive these orders.

Can I smoke while I’m in quarantine?

If you are in government-designated accommodation, smoking is not permitted in hotel rooms. This means you cannot smoke tobacco or use electronic cigarettes in your room. If you wish to smoke, contact the hotel reception.

Can I attend a funeral if I am in quarantine?

Applications can be considered for attendance at funerals by people in quarantine if the person in quarantine is:

  • well
  • wears a mask at all times while out of quarantine
  • adheres to physical distancing recommendations and practices hand/respiratory hygiene
  • transits directly between their place of quarantine and the funeral and back, and
  • complies with any other conditions required by the Deputy State Controller.

Requests are made as part of the G2G PASS application process.

Can I leave Tasmania during my 14-day quarantine period?

You can leave quarantine (whether in government-designated accommodation or private residence) during the 14-day period for the purpose of leaving the State.

You must:

  • transit directly from your quarantine location to the port of departure; and
  • maintain hand hygiene and physical distancing during transit.

Can I leave quarantine if I am a fly-in, fly-out worker?

Some fly-in fly-out workers from low and medium risk areas interstate are able to apply to enter Tasmania as an Essential Traveller. If approved, they are not required to quarantine but must comply with existing Public Health direction while in Tasmania.

Read more about Fly-in fly-out workers.

If not approved as an Essential Traveller you will be required to quarantine at your primary residence as per the home quarantine conditions.

If you are required to leave Tasmania to return to work before the end of your 14 day quarantine period, you may do so but must:

  • transit directly from your primary residence to the port of departure; and
  • maintain hand hygiene and physical distancing during transit.

Does the quarantine period apply to commercial fishers and recreational boaters?

Commercial fishers and recreational boaters do not need to quarantine if they have not been interstate or overseas, and have not taken on crew from interstate or overseas in the past 14 days. You may be asked to verify this on arrival to Tasmania.

If you have taken on crew at sea or have departed Tasmanian waters, you must contact Biosecurity Tasmania (03 6165 3777 or 1300 368 550) who will assist you with the necessary quarantine arrangements.

Mariner applications for exemption from quarantine were previously submitted online by the employer. Under the new system, the individual traveller must make the application via the G2G PASS system. The traveller should upload evidence from their employer to support the application.

The Deputy State Controller offers some class exemptions under paragraph 8 of the schedule of specified persons to eligible maritime crew from being required to quarantine in government-designated accommodation for a period of 14 days. Strict eligibility criteria applies. Read more about Class Exemptions for maritime workers.

Can I access reading materials or other forms of entertainment and education?

Free online resources are offered by Libraries Tasmania.

Using your Libraries Tasmania membership, you can access eBooks and storieseMagazines, eComics, eNews and journals eMusiceFilms and eLanguages for free. You can also browse the online databases, historical newspapersfamily history resources, research and reference material, or access online learning resources for younger children.

To access these resources go to:

  • eLibrary where you will find information about borrowing eResources online, or
  • Tasmanian archives + heritage for historical newspapers, family history, or research and reference material.

If you aren’t already a member, you can join online here for free. Upon entering your information, you will receive a confirmation email with your membership number and be asked to create your own PIN.

The quarantine period is 14 days. Therefore, you must stay in quarantine for 14 nights to complete the full quarantine period.

If you are in mandatory quarantine at a government-designated accommodation, you can check out of the accommodation on the 15th day of quarantine.

If you are in home quarantine you can leave home on the 15th day of quarantine. Public Health Services will contact you on day 10 to check if you have any symptoms.

If you develop any signs or symptoms of COVID-19 after leaving quarantine, you should call the Public Health Hotline on 1800 671 738 or your GP to get tested. Tell them about your symptoms and that you have recently been in quarantine.

Quarantine calculator

For assistance in calculating when you can leave quarantine see the quarantine calculator below:

The only exception to this is travellers who have spent time in high-risk overseas areas and completed quarantine in another jurisdiction, but are required to provide evidence of a negative test result from day 12 or later to be exempt from further quarantine in Tasmania. If you take your test in Tasmania, you will be able to leave quarantine if you receive a negative result. For more information, visit High-risk areas.

Look after yourself and your mind

Being confined can cause boredom and stress. Look after yourself and others by:

  • Talking with family and friends.
  • Reflecting on how you have coped with difficult situations in the past and reassuring yourself that you will cope with this situation too. Remember that quarantine won’t last for long.
  • Exercising regularly. Consider exercise DVDs, dancing, floor exercises, yoga, walking around the backyard or using home exercise equipment. Physical activity is a great way to relieve stress and boredom and stay healthy.
  • Keeping in touch with family members and friends by telephone, email or social media.
  • Keeping up a normal daily routine as much as possible.
  • Working from home, if possible.

What to expect

Quarantine can affect people in different ways. You may experience:

Shock (feeling numb)

Body reactions (feeling sick)

Thoughts (feeling confused)

Emotions (fear/anger or sadness)

Behaviour (cannot sleep, changes to diet)

Attitudes (feelings of guilt or failure)

Social (avoiding people or needing to talk about it)

How to look after yourself

  • Keep in touch with people you trust via telephone, email or social media
  • Talk about it
  • Exercise indoors
  • Give yourself time
  • Try to relax
  • Breathe slowly
  • Remember that quarantine is temporary.

How to look after others

  • Listen to their worries, ask what is important to them
  • Reassure children using age-appropriate language
  • Offer to assist with simple things
  • Let them show their feelings
  • Give them time to adjust
  • Reassure them about safety and security
  • Remind them to eat.

You are not alone

Seek help if:

  • you are worried
  • you have no-one to talk to
  • your physical feelings worry you
  • you continue to feel upset.

Do not wait until you are not coping. You can talk to someone now.

Where to get help

In an emergency, always call Triple Zero (000).

Last update: 05 Nov 2020 9:04am

Support for Tasmania's temporary visa holders

Pandemic Isolation Assistance Grants

Pandemic Isolation Assistance Grants are available for those who can demonstrate genuine financial hardship as a result of the coronavirus pandemic.

To apply, please call the Public Health Hotline on 1800 671 738.

There is no requirement for temporary visa holders to be in quarantine or self-isolation to be eligible for the Pandemic Isolation Assistance Grants.

To be eligible for assistance you must meet the following criteria:

  • currently reside in Tasmania; and
  • currently hold the following visas (see list below); and
  • can demonstrate hardship caused by the COVID-19 pandemic.

Eligible visa categories:

  • Student visas (Subclass 500)
  • Temporary graduates (Subclass 485)
  • Provisional Visa Holders (Subclass 489 & 491)
  • Temporary Skilled (Subclass 457 & 482)
  • Seasonal Worker and Pacific Labour Scheme Visas (403, 417 & 462)
  • Bridging Visas (Subclasses 010, 020, 030, 050 and 051)
  • Humanitarian Visas (Subclasses 785 and 790)

If you are not on one of the visa classes listed above (for example Partner Visas) and are suffering hardship without access to assistance, you should register your details through the Public Health Hotline on 1800 671 738 so that your circumstances can be considered.

Australian Red Cross

Support is available to people in Australia with urgent needs who:

  • are not Australian citizens or permanent residents; and
  • have no income or savings and no access to other support.

The majority of people submitting an application who are found to be eligible for assistance will be provided with a small one-off payment. A small amount of financial assistance may be available to provide short-term support to a very small group of extremely vulnerable people who have no other means of support.

Red Cross has ongoing support for people seeking asylum who are not eligible for other services.

For more information on eligibility and to apply please visit the Red Cross website.

Emergency Relief and Assistance

Emergency relief providers help people in times of crisis.

The Tasmanian Government has funded the following organisations to provide this support to temporary visa holders.

Temporary visa holders can contact the below organisations for food, vouchers and other assistance.

Temporary visa holders can also access general emergency relief from a range of other non-government organisations.

Other assistance

Housing

Training and skills

  • If you are on a State Sponsored Skilled Migration Visa, a Humanitarian Visa or a Provisional Partner Visa and lost your employment you may be eligible for the Rapid Response Skills Initiative (RRSI). For more information, including eligibility, visit the Skills Tasmania website.
  • All persons who hold a visa that allows them to work in Tasmania are eligible for the Rapid Response Skills Matching Service. This service matches job ready workers with employers and businesses seeking employees.

Mental health and wellbeing

  • Home isolation periods and/or the spread of COVID-19 can be stressful and may leave you feeling concerned. There are a range of support services available, including talking to a counsellor or other mental health professional.

Translated resources

See translated resources for more COVID related information.

Support for Temporary Visa Holders to return to their countries of citizenship

The Tasmanian Government’s Temporary Visa Holder Flight Assistance Program is now closed.

If you need assistance to return to your country of citizenship, you can contact:

Visa queries

If you need information about your visa, extensions, travel and other matters, the Home Affairs COVID-19 and the Border and Staying in Australia webpages have detailed information for temporary visa holders.

Last update: 23 Oct 2020 5:37pm

G2G PASS Traveller Requirements

Because you are coming to Tasmania from a medium-risk or high-risk area there are conditions you must comply with while here.

The conditions that apply to you depend on the Category of Application shown on your Tasmanian G2G PASS. Please check your G2G PASS approval email for any additional conditions that apply to you.

These conditions are required due to Directions made under the Emergency Management Act 2006.

Read the legal Directions in Relation to Persons arriving in Tasmania here.

For more information, please visit the links below.

Last update: 04 Nov 2020 10:21am

Travel to other countries

A travel ban is in place for all Australians effective 25 March 2020. You will not be able to depart Australia to travel overseas.

See the Smartraveller and Department of Home Affairs websites for more information.

Concern for family overseas

Australians concerned about family overseas should call the Department of Foreign Affairs and Trade Consular emergency line.