Using Tas e-Travel

Last Updated: 19 Jan 2022 12:14am

On this page

About Tas e-Travel

Unvaccinated travellers and all travellers from an extreme-risk areas must apply for approval to enter Tasmania. To apply travellers are required to use the  online Tas e-Travel system.

If approved, you will receive an SMS and email with your Tas e-Travel QR code and the conditions which will apply for your entry into Tasmania. This may include quarantine.

Your QR code will be scanned when you arrive in Tasmania  . You can present it for scanning on a smartphone or tablet, or you can print a paper copy. You should also keep a copy of your negative COVID-19 test result (or exemption from testing) with you.

Before you apply

Before applying, you should have ready any information about your travel history and plans, testing status and, if required, any evidence to support your application.

Evidence required will depend on the Essential Traveller category under which you apply. Tas e-Travel will guide you through the process, including which evidence you need to provide. See Essential Traveller evidence requirements for more information.

Timeframes

You can apply up to 7 days before your proposed arrival date.

Arriving without an approved Tas e-Travel QR code

If you are unvaccinated, or have travelled from an extreme-risk area, and arrive in Tasmania without approval you may be required to quarantine while your application is assessed and/or until you can provide the required evidence. Even if your application is approved, you may be required to complete a quarantine period.

If your application is not approved, you may be required to leave Tasmania at your own cost. If there is a delay in you leaving Tasmania, you may be required to quarantine until you are able to leave.

Do not travel to Tasmania without approval. Penalties may apply.

Advice on border rules

To speak to someone about border restrictions, please call the Tasmanian Public Health Hotline on 1800 671 738.

Your Tas e-Travel account

If you have previously used Tas e-Travel, your existing account will be recognised in the  system.

If you don’t already have a Tas e-Travel account, you will need to create one. You can do this when completing your first travel application.

Updating account and contact details

You can update most of your account details, except your email address, by logging into Tas e-Travel and clicking ‘Your Account’ in the top right corner.

If you need to update your email address, please call the Public Health Hotline on 1800 671 738.

You can update the mobile number associated with your Tas e-Travel account and/or with a specific travel application.

Each time you update your mobile number you will need to request an SMS code to be sent to that number to confirm it is correct.

Forgotten username or password

Your Tas e-Travel username is your email address.

If you have forgotten your Tas e-Travel password, go to tasetravel.tas.gov.au and click ‘Forgot password’. This will send a password reset link to your registered email address. It could take a few minutes for the password reset email to come through. Keep checking your email inbox, as well as your junk or spam folder.

If you haven’t received the password reset email after a few minutes, this could be because:

  • Your account doesn’t exist. If your Tas e-Travel account was created before May 2021 (or if you previously only used G2G PASS to enter Tasmania), you will need to create a new account in Tas e-Travel. You can do this when completing your first travel request.
  • You haven’t submitted a travel request yet. An account will only be created for you when you successfully submit your first travel request.
  • You didn’t confirm your email address when you created your account. Upon completing your first travel request you will be sent an account confirmation email. Search all messages in your email inbox and check your junk or spam folder. You will need to click the link to confirm your account before you can log in again.
  • You provided an incorrect email address. Call the Public Health Hotline on 1800 671 738 if you think this might be the case.

Your travel request/QR code

Lost/deleted QR code email/SMS

You can view, print or resend your Tas e-Travel QR code SMS and email. To do this, login to your Tas e-Travel account and click ‘View QR Code’ or ‘Send QR code’ next to the relevant travel request.

Tas e-Travel QR code not received

It could take a few minutes to receive your QR code via email and SMS.

Make sure to check your junk or spam folder for any missing emails.

If you haven’t received the SMS, make sure you have provided the correct phone number for the specific travel request by logging into your Tas e-Travel account.

The phone number associated with your account can be different to the phone number for each travel request. Check the ‘Upcoming Travel’ section to make sure the contact number for the traveller (if different to the account holder) is correct. If needed, you can change this phone number by clicking 'Update Contact Number' next to the relevant travel request. This phone number is where the QR code will be sent.

Uploading documents to support your application

You can upload additional relevant documents or evidence to support your application at any time.

To do this, login to your Tas e-Travel account, then click ‘Upload Documents’ next to the relevant upcoming, pending or recently arrived travel.

Updating incorrect/old information in your application

You can update information about your travel request up until it is approved.

To do this, login to your Tas e-Travel account, then click ‘Update Travel Details’ next to the relevant upcoming or pending travel.

Cancelling your travel request

To cancel your travel request, login to your Tas e-Travel account and click ‘Cancel Travel Request’ next to the relevant travel request.

Travelling in a group or with minors

Group travel

If you are travelling in a group, please ensure each adult completes their own travel application. Please list all minors and all accompanying adults (travel companions) on each person’s travel request so that everyone travelling together can be linked.

Applying for other travellers (not minors)

If required, anyone can create a Tas e-Travel account to create a travel application on behalf of a minor or other person (for example, someone who doesn’t have an email address).

The account holder does not need to be travelling. When creating a travel application, the ‘Travel Plans’ page will automatically pre-fill with the account holder’s information – simply delete this and enter the traveller’s information instead.

Applying for children and unaccompanied minors

Tas e-Travel may instruct you to complete a separate travel application for a minor depending upon their age and vaccination status. Please list all accompanying adults as travel companions on the minor’s travel request so that everyone travelling together can be linked.

A parent or guardian can use their own Tas e-Travel account to apply on behalf of an unaccompanied minor travelling to Tasmania.

Tracking your Tas e-Travel application

Application status

If you have applied for approval to enter Tasmania, you can track the status of your application by logging into your online Tas e-Travel account.

There are three sections on the Tas e-Travel dashboard:

  • Upcoming travel. Any approved future travel will appear here.
  • Pending assessment. Any travel that is under assessment will appear here.
  • Recent arrivals. Any arrivals from the past 14 days will appear here.

If your application is still being assessed, you will be able to see its status in the ‘Pending assessment’ section. The status could be:

  • Received. Your application has been received by the system.
  • In assessment. Your application is under assessment by the Travel Assessment team.
  • Endorsed. Your application has been approved. You will be sent a QR code via email and SMS to enter Tasmania.
  • Rejected. Your application has been rejected. You will be sent an email and SMS explaining the reasons for rejection. You can submit a new application but you may not enter the State until you are approved.

You can also use the dashboard to respond to messages from the travel assessment team about your application, update your personal or travel details, upload documents (such as your negative test result), and to check how many quarantine days you have remaining.

Advice about your application

If required, the travel assessment team will contact you about your application through the ‘Messages’ function of Tas e-Travel, or email. For example, you might be asked to upload a document, or confirm details about your application.

You will receive an SMS to notify you that the travel assessment team has sent you a message. You should try to respond as quickly as possible to avoid delaying the assessment process.

To access messages, login to your account and select ‘Messages’ next to the relevant travel request.

Please note, only messages requiring a response or action will be responded to.

Response timeframes

Assessment of applications is prioritised according to travel date.

All applicants undergo a comprehensive assessment and, in some circumstances, you may need to provide more information. Incomplete applications or applications that do not provide the required supporting evidence before the proposed arrival date will be rejected and you will be required to reapply.

If there is an issue with your application you will be contacted through your Tas e-Travel account as soon as possible. However, you should not expect to hear the final outcome of your application more than 2 days before your proposed arrival date.

Quarantine and Tas e-Travel

Specific requirements (eg translator, mobility, dietary) while in hotel quarantine

If you have been approved to enter Tasmania and quarantine in a government-managed facility, you will receive an email from Tas e-Travel asking you if you have specific requirements prior to your arrival.

Assistance could include a wheelchair accessible room, an accessible room to assist with mobility, a translator, specific dietary requirements (including food allergies) and medical conditions.

To request assistance before you arrive, login to your Tas e-Travel account and select ‘Update Quarantine Requirements’ next to the relevant travel request. If required, Communities Tasmania may contact you on your registered mobile number to discuss it further.

If your needs change after your arrival, you will need to contact the Government Liaison Officer in your quarantine location.

Meeting your COVID-19 testing requirement

As part of your application to enter Tasmania you will be required to declare hat you have received (or will receive) a negative COVID-19 rapid antigen test result taken within 24 hours or a negative PCR test result within 72 hours before your departure.

Penalties apply for travellers who ignore entry conditions.

Technical support for using Tas e-Travel

You can access Tas e-Travel on most devices and web browsers. It is also designed to work with most modern smartphones and tablets. There is no app at this stage.

Applying without an email address

If you don’t have an email address, you can ask someone else to create an account and submit a travel application on your behalf. The account holder does not need to be travelling with you (or at all).

To do this, enter the name and contact details for the account holder on the ‘Register New Account’ page, and then enter details for the traveller on the ‘Travel Plans’ page. This section will automatically pre-fill with the account holder’s information – simply delete this and enter the traveller’s information instead.

The traveller will receive a QR code SMS to their mobile number. The account holder will receive a QR code to their email address, which they can also print for the traveller if required.

Applying without a mobile device

If you don’t have a mobile phone, you can ask someone else to create an account for you using their mobile number. The account holder does not need to be travelling with you (or at all).

To do this, enter the name and contact details for the account holder on the ‘Register New Account’ page, and then enter details for the traveller on the ‘Travel Plans’ page. This section will automatically pre-fill with the account holder’s information, simply delete this and enter the traveller’s information instead.

The account holder will receive a QR code SMS to their mobile number. The traveller will receive a QR code to their email address, which they can also print if required.

Showing a QR code in an area without network connection

You will receive your Tas e-Travel QR code via SMS and email. You should have access to the SMS even in an area without network connection. It is also a good idea to print out a copy of your QR code, take a photo of it, and keep it with you at all times.

Support using Tas e-Travel

If you need help using Tas e-Travel, please call the Tasmanian Public Health Hotline on 1800 671 738.