Government-managed quarantine facility (Hotel quarantine)

Last Updated: 19 Jul 2022 3:11pm

Between February 2020 and February 2022, certain travellers entering Tasmania were required to quarantine in a government-managed quarantine facility. Fees applied to this quarantine accommodation, details of which are set out below in the Quarantine accommodation fee section.

In certain circumstances, persons charged a quarantine accommodation fee may be eligible for a fee waiver or reduction. More information on the criteria for fee waiver or reduction can be found below in the Quarantine exemption process section. This section also contains a link to the online application form.



Who does this apply to?

People entering a government-managed quarantine facility are required to pay a fee towards the cost of their quarantine.

This fee does not apply if you have been directed to quarantine in a government-managed facility because you are a close contact of a case and do not have a suitable premises to quarantine at.

How much is the fee?

All people undertaking quarantine in a government-managed quarantine facility are required to pay up to $2,800 per person. The amount owing is determined by the length of time you are in quarantine.

A reduced rate is payable for each additional person, for example, for couples and families.

Accommodation will be charged at the following rates:

  • Single person: up to $2,800
  • Additional adult: up to $1,000
  • Child: up to $500

There will be no charge for children under three (3) years of age, and accommodation charges will be capped at $4,800.

Example of charges based on a 14 day quarantine period:

Room Occupancy

Fee

Single person

$2,800

Couple (2 adults)

$3,800

Family (2 adults 1 child)

$4,300

Family (2 adults 2 children)

$4,800

Family (2 adults 3 children – capped at maximum)

$4,800

People can apply to have the fee waived or reduced in limited specific circumstances such as in the case of financial hardship, or where travel is for the purpose of seeking essential medical treatment interstate (see below).

When will I receive the invoice?

You will receive your invoice after you have completed your stay in a government-managed quarantine facility. Your invoice will be sent either electronically or via mail.

How long do I have to pay?

You will have 30 days from the date of the invoice to make payment.

How do I pay?

Payment options are listed on your invoice and include BPay, cheque, IVR (automated credit card payment), or in person at Service Tasmania or Australia Post.

Detailed instructions will be provided on your invoice.

Can I apply for an exemption?

If you are unable to pay the fees, or there are relevant circumstances that you think should be considered, you can apply to have your hotel quarantine fees waived or reduced by 50 per cent. You will need to provide evidence to support your claim for the fee to be waived or reduced.

The categories under which you can apply to have your fees waived or reduced are on the basis of:

  1. Financial hardship: To be granted an exemption on the basis of financial hardship, an applicant must provide evidence that they are either having difficulty meeting their current financial obligations, or that a requirement to pay the fees would cause them financial hardship.
  2. Compassionate circumstances: This category would apply where a person needs to travel for compassionate reasons, for example, needs to travel to provide care for a friend or relative, an end of life visit or to attend a funeral.
  3. Medical treatment: Where people are eligible for assistance under the Tasmanian Government’s Patient Travel Assistance Scheme due to needing to travel interstate for medical treatment that cannot be provided in Tasmania, they will receive an automatic waiver of hotel quarantine fees.
  4. Other exceptional circumstances: These might include circumstances where a person is required to travel to attend a court case or has another important reason to enter the State.

Exemption type

Evidence

Financial hardship

For example - having difficulty meeting their current financial obligations; or liability to pay for hotel quarantine would result in financial hardship.

  • Centrelink payment statement, as evidence of unemployment (or on JobSeeker or JobKeeper).
  • Low Income Health Care Card; Pension Card;   Department of Veterans' Affairs Pensioner Concession Card; Department of   Human Services Pensioner Concession Card.
  • Bank statement or bank letter confirming   financial situation.
  • Debt agreements – including renegotiated payment   plans for credit card bills, utility bills etc.
  • Family Law financial order requiring payment to   another person or a Child Support Debt.
  • Notice of impending legal action – including   bankruptcy.
  • Official eviction notice.
  • Repossession notice for a car or motorcycle.
  • Statutory declaration made by the applicant   detailing financial circumstances (in support of the above types of evidence)

Compassionate reasons

For example – need to travel to care for a sick relative or to attend a funeral for an immediate family member

  • Statutory declaration made by the applicant   detailing circumstances.
  • Certificate or letter confirming illness.
  • Death certificate or funeral notice.
  • Relevant evidence provided by another person.
  • Fees will be waived for two nights only for   travel for a funeral, unless you are not able to transit home within that   timeframe due to flight availability.

Medical

For example –Tasmanian resident needed to travel interstate to access a specialist medical service that is not available in the State.

  • Documents confirming eligibility for assistance   under the Tasmanian Government’s Patient Travel Assistance Scheme.
  • Relevant documentation from a health professional   treating the applicant.

Other exceptional circumstances

For example - Summonsed to attend legal proceedings in Tasmania

  • Statutory declaration made by the applicant   detailing circumstances.
  • Subpoena to attend a Tasmanian court.
  • Relevant evidence provided by another person.

How do I apply for an exemption?

An online application form is available to apply for a waiver or reduction of fees.

If you do not have internet access, you can request a paper based form by contacting the Public Health Hotline on 1800 671 738. Paper based forms are also available from the Government Liaison Officer at your government-managed quarantine facility.

If you have already completed your quarantine period in a government-managed quarantine facility and would like to apply for an exemption, you can fill out the Tasmanian Hotel Quarantine Payment Scheme Application – Waiver or Reduction of Fees online form or contact the Public Health Hotline (1800 671 738) for a paper based form.

When can I apply for an exemption?

You can apply for a waiver or reduction of fees either before you travel to Tasmania, while you are in hotel quarantine or after you receive your invoice.

If you apply for a waiver or reduction of fees before you travel, it is important to note that this decision is separate to the G2G PASS process. If you are within a category that is required to seek pre-approval from the Deputy State Controller prior to travel, a decision about quarantine fees does not have any bearing on your application for approval to enter Tasmania.

Applications are prioritised according to proposed travel date and those submitted far in advance are unlikely to be processed earlier than two weeks before travel, due to the possibility of changing border restrictions.

What evidence do I need to provide to demonstrate financial hardship or medical grounds?

Examples of evidence for financial hardship may include: Centrelink payment statement; Low Income Health Care Card; debt agreement; notice of bankruptcy; or an official eviction notice.

For compassionate circumstances, evidence may include a statutory declaration outlining the relevant circumstances, a death certificate or a funeral notice.

For medical reasons, supporting documents may include evidence that your travel was eligible for the Tasmanian Government’s Patient Travel Assistance Scheme or a certificate from your general practitioner (GP) advising that interstate medical treatment was required.

For other exceptional circumstances, relevant evidence will vary depending on the circumstances but may include a statutory declaration detailing the circumstances with supporting evidence.

How will I be notified about the outcome of my fee exemption application?

You will be emailed a letter advising you of the outcome of your application.

Can I appeal if my decision is rejected?

You can re-submit an application for reconsideration if you believe there is relevant information that wasn’t originally considered. Please provide all relevant information when submitting your application.